Refund Policy

We want you to be 100% satisfied with your product. We aim to deliver a 5-star product and service.
 
If you are in any way unhappy with the product you receive, because the order was damaged in transit, we can issue a replacement or a refund, after you have supplied photos of the damaged item and packaging.

As stated in the listing anything made with natural materials such as quartz and gemstones will vary in size, colour and shape. All items are handmade so some variations in design may occur.

If you had an error on the order details, entered when placing the order, we don't accept returns for customer error, or for wrong size ordered, or customer oversight, or partial returns.
 
We don't offer refunds if a customer enters an incomplete or incorrect shipping address. Instead, we offer to reship the order once returned, for a re-shipping fee pertinent to the country the order is re-shipping to. The re-shipping fee information for your country is available if you contact customer service at annie@minimoonarts.com, please make sure you contact us as soon as possible so that we can try to change shipping details before dispatch to avoid any of the above.

Please contact annie@minimoonarts.com and customer service as soon as you are aware of any issues for help in these situations.
 
If you are simply not satisfied with your purchase we will issue a refund if returned within 30 days after the date the order was received. We don't cover the shipping cost of returns. For refunds or replacements please first contact us at annie@minimoonarts.com so that we can resolve any issues with the order.
 
Many thanks and warm hugs
Annie, MiniMoon Arts.